Specialty RxSpecialty RxSpecialty Rx
Last updated: July 21, 2026
Soluna Health LLC ("Soluna," "we," "us," or "our") operates the Soluna Wellness App, Soluna Specialty Rx, Soluna Family Rx, and the Soluna One umbrella site (together, the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
This Privacy Policy governs your Soluna account and identity information only. If you use Specialty Rx or Family Rx, your protected health information is governed separately by our HIPAA Notice of Privacy Practices — see "Health Information (HIPAA)" below.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Provide, Tailor, and Improve the Services. To process payments, fulfill orders, schedule and manage Family Rx visits, remember your preferences, send account and order notifications, create and manage your account, arrange shipping, and enable customer support.
Marketing and Advertising. To send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show relevant advertising — including based on items you previously viewed or purchased.
Security and Fraud Prevention. To authenticate your account, provide a secure payment and shopping experience, and detect, investigate, or act on fraudulent or malicious activity.
Communicating with You. To provide customer support and maintain our relationship with you.
SMS and Mobile Communications. *(Conditional — applies once SMS messaging is enabled on a given property.)* If you opt in to SMS messaging, we use your mobile number to send order or appointment updates and, if you've opted in, promotional messages. You can opt out at any time by replying STOP. Consent to SMS is never required to complete a purchase or book a visit.
Legal Reasons. To comply with applicable law, respond to valid legal process, or enforce our Terms of Service.
Applies to Specialty Rx and Family Rx.
Your protected health information — including intake responses, prescriptions, visit history, and provider notes — is collected, stored, and processed only within a HIPAA-covered clinical system used by the licensed providers who evaluate your request. It is never stored in, or accessible from, your Soluna account, this website, or any app. We never use your health information to personalize marketing, and we never share it with advertising or marketing partners. See our HIPAA Notice of Privacy Practices for the full detail on your rights regarding that information, including how to request access to or a copy of your records.
The Soluna Wellness App does not collect health information at all — it's for personal tracking and education only.
Note on SMS consent data. Information collected in connection with your consent to receive text messages — including your mobile number and opt-in status — is not shared with third parties for their own marketing purposes.
The Services may link to third-party websites. We do not control and are not responsible for the privacy or security practices of those sites — review their own policies before providing information to them.
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us personal information, contact us to request its deletion.
No security measures are perfect. We recommend not using unsecure channels to send us sensitive information. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.
We will not discriminate against you for exercising these rights. We may need to verify your identity before processing a request.
If you have concerns about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.
We may transfer, store, and process your personal information outside the country in which you reside, relying on recognized transfer mechanisms where required by applicable law.
We may update this Privacy Policy from time to time. We will post the revised policy here and update the "Last updated" date.