Specialty RxSpecialty RxSpecialty Rx
Questions about provider reviews, prescriptions, pharmacy fulfillment, membership benefits, and getting started.
Every request is independently reviewed by a licensed healthcare provider before a prescription is issued. Most requests are reviewed within one business day. Prescriptions are only issued when a provider determines treatment is clinically appropriate.
Your payment method may be authorized during review, but you are not charged unless treatment is approved. If treatment is not approved, the authorization is released and you are not billed.
When prescribed, medications are fulfilled through licensed pharmacy partners following provider approval and applicable pharmacy requirements.
Some prescriptions may be prepared specifically for an individual patient by a licensed pharmacy based on a provider's prescription. Compounded medications are not FDA approved and are not reviewed by the FDA for safety, effectiveness, or manufacturing.
Availability depends on provider licensing, pharmacy coverage, treatment eligibility, and applicable state requirements. Additional states may be added as services expand.
Most requests begin with a secure online health assessment rather than a scheduled appointment. If additional evaluation is needed, a provider may request follow-up information.
Once approved, prescriptions are fulfilled and shipped directly by licensed pharmacy partners according to applicable regulations and product requirements.
Because prescriptions are prepared for individual patients, medications generally cannot be returned or resold. If there is a fulfillment issue, contact the Soluna team for assistance.
Yes — you must be 18 or older to request a prescription through Specialty Rx. This is a medical service; a licensed provider reviews every request before anything ships.
Your Soluna Membership connects Specialty Rx, Family Rx, and the Wellness App through one simple membership. Members receive: • Specialty Rx member benefits • One included Family Rx visit each month • Household Wellness Plan access • Preferred member pricing across the Soluna ecosystem The membership is designed to connect healthcare, wellness, and support through one experience.
Soluna Membership is not priced per person. One membership can support eligible household members through individual patient profiles. Each patient maintains their own health information, provider reviews, prescriptions, and treatment plans.
Yes. Eligible household members can have their own profiles under the same Soluna Membership. Provider reviews, prescriptions, treatment plans, and health information remain specific to each patient.
Membership connects Specialty Rx, Family Rx, and the Wellness App into one connected healthcare experience. Instead of managing multiple services separately, members receive healthcare, wellness tools, support, and member benefits through a single membership.
Specialty Rx provides access to provider-reviewed treatment options through a secure online experience. When prescribed, medications are fulfilled through licensed pharmacy partners.
Family Rx is Soluna's virtual care platform for everyday healthcare needs. Members receive one included Family Rx visit each month as part of membership.
The Wellness App helps members stay connected to their health journey through wellness tracking, reminders, educational resources, medication tracking, and household wellness organization. Soluna Membership includes the Household Wellness Plan.
Yes. Soluna was designed to connect Specialty Rx, Family Rx, and the Wellness App through one membership and one connected healthcare experience.
Clinical information is handled through secure healthcare systems designed for patient care and protected according to applicable privacy requirements. Each patient profile remains specific to that individual.
Can't find what you're looking for? Contact us anytime at hello@solunaone.com and a member of the Soluna team will be happy to assist.